One has often been hearing that the Air India is in a terrible mess - it seems to have an assorted set of problems like highly paid yet disgruntled pilots, the skewed ratio of the crew per aircraft, in flight services that could be more humane, passenger service counters on the ground that could definitely be more professional and friendly, eternally in the doldrums financially etc, etc.
If the 'customer is really the king', why can't the carrier revamp itself and bring about a change in its outlook and the way it does its business? After all, it has a headstart by its sheer vintage and the associated infrastructure, that it has accumulated over the years, compared to its fledgling competitors. Or is it that the carrier simply doesn't care as it's continuously bailed out off its woes by a sympathetic(?) and ever-ready-to-help, successive governments?
The aviation ministry and the top management - at least, that's the way it seems for an outsider - do not have a dearth of talent but somehow, have failed to deliver and thus let down the large population of enthusiastic fliers who're simply on the lookout for a comfortable and hassle free air travel. In fact, being a frequent flier I had anticipated a variety of choices and a healthy competition amidst the numerous players that had embarked into the airline industry, but that seems to be wishful thinking from the experiences thus far.
It's my fervent hope that things would change for the better and that Air India would become the most sought after airline in the not too distant future.
If the 'customer is really the king', why can't the carrier revamp itself and bring about a change in its outlook and the way it does its business? After all, it has a headstart by its sheer vintage and the associated infrastructure, that it has accumulated over the years, compared to its fledgling competitors. Or is it that the carrier simply doesn't care as it's continuously bailed out off its woes by a sympathetic(?) and ever-ready-to-help, successive governments?
The aviation ministry and the top management - at least, that's the way it seems for an outsider - do not have a dearth of talent but somehow, have failed to deliver and thus let down the large population of enthusiastic fliers who're simply on the lookout for a comfortable and hassle free air travel. In fact, being a frequent flier I had anticipated a variety of choices and a healthy competition amidst the numerous players that had embarked into the airline industry, but that seems to be wishful thinking from the experiences thus far.
It's my fervent hope that things would change for the better and that Air India would become the most sought after airline in the not too distant future.
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