Our second 'direct to home' connection has been having a lot of problems lately. The technicians have been coming regularly to look into the defect, immediately on lodging the complaint. But what I'd noticed was that each of them seemed to hesitate to actually pin point the defect till the penultimate gentleman, established that the set top box required to be changed! And hence, the complaint was lodged on the distributor.
The distributor who has all the connections of this area, under his purview, sits at Kechery, about 12 km away. This afternoon, around 12, the gentleman had finally knocked on our door. He went about systematically trying to lay the problem to rest and started from the top, with the dish itself. After about two hours of work, he'd got the system started, convincing me that the problem had been licked once for all!
But the repercussions of what he did next was something that was going to be felt a few hours later, much to my discomfort. He'd called up his immediate higher ups to say that the fault was sorted out and that a change of set top box was unnecessary. He spent some more time with me, talking about other things and finally, handed over his visiting card saying that I could call him direct if and when problems recurred. And he took away the piece that he'd brought to replace.
Pleased that the problem had been licked, I'd switched on the television this evening to hear the Malayalam news. It had started off well but disaster struck after about half an hour. The warning, "Set top box not receiving signal" was seen on the screen.
Despite repeated calls, the company's rep played hard to get. Perhaps, he was busy with work, I must hasten to add to give him the benefit of the doubt. And what he said subsequently, made me realise that I'd to go through the tedious procedure of calling up the company through its toll free number, for the final disposal of the problem!
Tailpiece.
How I wish that one of the following had taken place while the technician was still at our place:-
(a) The defect had recurred soon after his 'trouble shooting' action was over.
(b) He'd replaced the set top box, to begin with, based on the inputs that he'd received.
The distributor who has all the connections of this area, under his purview, sits at Kechery, about 12 km away. This afternoon, around 12, the gentleman had finally knocked on our door. He went about systematically trying to lay the problem to rest and started from the top, with the dish itself. After about two hours of work, he'd got the system started, convincing me that the problem had been licked once for all!
But the repercussions of what he did next was something that was going to be felt a few hours later, much to my discomfort. He'd called up his immediate higher ups to say that the fault was sorted out and that a change of set top box was unnecessary. He spent some more time with me, talking about other things and finally, handed over his visiting card saying that I could call him direct if and when problems recurred. And he took away the piece that he'd brought to replace.
Pleased that the problem had been licked, I'd switched on the television this evening to hear the Malayalam news. It had started off well but disaster struck after about half an hour. The warning, "Set top box not receiving signal" was seen on the screen.
Despite repeated calls, the company's rep played hard to get. Perhaps, he was busy with work, I must hasten to add to give him the benefit of the doubt. And what he said subsequently, made me realise that I'd to go through the tedious procedure of calling up the company through its toll free number, for the final disposal of the problem!
Tailpiece.
How I wish that one of the following had taken place while the technician was still at our place:-
(a) The defect had recurred soon after his 'trouble shooting' action was over.
(b) He'd replaced the set top box, to begin with, based on the inputs that he'd received.
No comments:
Post a Comment