Disagreements are part of everyday life. Keeping things focused on the issue can stop a difference of opinion from becoming personal.
The next time you disagree with someone, take a deep breath and ask yourself the following questions :-
(a) Stay relevant. Am I discussing the issue or attacking or defending a person?
(b) Listen. Can I understand the other person's point even if I don't agree with it?
(c) Respond. Can I say "I see it differently because...." rather than criticising the person?
(d) Step back. Would returning to the conversation later help?
(e) Repair. If someone was hurt does that also need to be addressed?
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