As the process of my settling down at Kochi is nearing completion, I find that the attitudinal change between the people of the south and the north encompasses a wide chasm. The behavioural pattern gets magnified when one turns up as a customer at any of the outlets - be it a grocery shop, hotel, the road transport corporation's bus or other services that are generally available.
In the north while the customer is treated with respect and made to feel like a king, in the south or should I say only in 'Malluland', he's made to feel like an intruder because they're doing a huge favour by attending to his requirements.
Why is this so? I can only attribute it to the arrogance and the inflated ego of the mallus! The result is inefficiency and sloth that have stunted whatever little industrial growth the state could have got.
When will the mallus learn that nothing is lost by being courteous and nice to others?
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